For hotelsBuilt by hoteliers. Running in 128 hotels across 18 countries.

Stop running the back of house on paper.
Run it all from one screen.

BPN Maestro puts your duty log, guest requests, housekeeping and engineering in one place. Every complaint logged. Every request tracked. Every room checked to your standard.

Book a free demo Prefer to try first? Start a 2-month free trial
No on-site setup Connects to your PMS No setup fee
Guest request · logged
3 clicks SMS sent to housekeeping
Farewell alert · checks out today
Room 812 Open complaint
Housekeeping · live
1204Inspected
Ready for saleClean
BPN Maestro on desktop, laptop, tablet and phone
128
Hotels running on BPN Maestro
18
Countries served
3,376
Hotel team members using it
2 months
Free trial, so you can test it first

Trusted by hotels across Asia Pacific and beyond

Sound familiar?

Paper logbooks lose complaints.
Group chats lose the rest.

Your team works hard. But when a complaint sits in a logbook and a request sits in a chat, nobody sees the full picture. The guest notices first.

Before BPN, guest complaints at the InterContinental Athenee Palace were shared between few people only. The rest of the team was in the dark.

01 / DUTY LOGIt's written down somewhere.

A paper logbook can't alert the right team. And it can't warn the front desk that a departing guest is still unhappy.

02 / REQUESTSDid anyone take the towels up?

Requests passed by phone or chat get lost between shifts. Then someone calls to follow up. Again.

03 / HOUSEKEEPINGIs 1204 ready yet?

Without live room status, the front desk chases housekeeping while the guest waits in the lobby.

The moment that matters

Checkout.

A guest with an open problem should never leave without someone knowing. BPN's Farewell Report sends an alert for every departing guest who had a problem, on their check-out day. So you fix it before it turns into a bad review.

Complaint logged→Right team alerted→Fixed before checkout
Farewell Report · departures today
42 rooms2 need you
812Noise complaint, night 2Gold member · logged by Duty ManagerOpen
1204Late room ready on arrivalRecovered with breakfast · closedResolved
507AC not coolingEngineering job still openOpen
1116Extra pillows, cotDelivered in 9 minutesRequest

Illustrative example. The Farewell Report is a real BPN Maestro feature.

How BPN compares

Everything the back of house needs.
Nothing it doesn't.

Here's how BPN Maestro stacks up against the way most hotels run operations today.

Swipe to compare →

What you get Built by hoteliersBPN Solutions Paper logbooks and spreadsheets WhatsApp and group chats Big enterprise suites
YesPartly, with workNo
See it on your own hotel
Inside BPN Maestro

One platform for the back of house.
Every department on the same page.

Front office, housekeeping and engineering, all working from the same live view. On desktop or phone, in your team's own language.

No more paper logbooks.

Log guest complaints anywhere, any time. Guest details come straight from Opera PMS, and the right department hears about it straight away.

  • 150+ problem categories, with follow-up assigned automatically.
  • Instant email alerts plus a daily summary for management.
  • Farewell Report flags every unhappy guest on check-out day.
InterContinental Athenee Palace: "With BPN, we were able to have real-time visibility on everything that goes on in the hotel."

A guest request in 3 clicks.

Your operator logs it. The housekeeper in charge of the room gets an SMS. Nobody has to call to follow up.

  • 300+ ready-made request types, or add your own.
  • Running late? It escalates to a supervisor automatically.
  • See top requests, delivery times and rush hours.
Kimpton Maa-Lai Bangkok: "Processes are smoother, response times are faster, and overall service quality has noticeably improved."

Every room cleaned to your standard.

Assign rooms in one click. Attendants clean, supervisors inspect, and the front desk sees live status as rooms come ready.

  • Custom checklists with photos and videos that train new attendants on the job.
  • Raise complaints, work orders or lost and found from the same app.
  • Who cleaned how many rooms, and how long it took.

Maintenance that actually gets done.

Build your own checklists for room maintenance and meter checks. Assign them to the engineer in charge and track every one.

  • Tailor-made checklists for rooms, electricity, gas and water.
  • Most failed items and cost reports, sent automatically.
  • Custom alerts on any checklist.

Hear from guests before they leave.

QR Feedback Cards collect feedback in each area of the hotel, live. PostStay Email follows up after checkout with a personal note from the GM.

  • Mini-surveys for every step of the guest journey.
  • Feedback goes straight to the team that can fix it.
  • Catch unhappy guests before it goes online.

Built for the people on the floor.

The companion app runs on any phone, in multiple languages. Simple enough for every team member, whatever their tech skills.

  • English, German, Mandarin, Japanese, Thai, Korean and more.
  • Requests, rooms and jobs in every pocket.
  • White label, so it looks and feels like your brand.
BPN Duty Manager Logbook on laptop and phone BPN Guest Request Manager on desktop and phone BPN Housekeeping Cleaning+ room status board BPN Engineering Preventive Maintenance Manager BPN QR Feedback Cards dashboard and mobile survey BPN companion app on three phones

Real BPN Maestro product views.

How it works

No flights. No on-site setup.
Just your PMS and the internet.

You don't have to fly us in or pay a setup fee. Here's what happens after you say go.

STEP 01

Connect

We connect BPN Maestro to your PMS remotely, with you or your local IT team. No site visit.

Done by BPN
STEP 02

Set your standards

Pick from 150+ problem categories and 300+ request types. Build checklists to your brand standard.

Done with you
STEP 03

Go live

Your team logs, alerts and closes jobs from desktop or phone, in their own language.

Your team
STEP 04

Get better every day

One daily report shows your top problems, with proven fixes from the BPN Solution Library.

Automatic
Connects to Oracle Opera PMS Oracle Opera Cloud Mews Cloudbeds HotelKey + more PMS systems
Hotels on BPN

Real hotels.
In their own words.

From five-star city hotels to luxury resorts, here's what operations leaders say after switching.

InterContinental Hotels & Resorts

"Real-time visibility on everything that goes on in the hotel."

"Before BPN, communication between departments, especially in regards to guest complaints, were limited and often shared between few people only. With BPN, we were able to have real-time visibility on everything that goes on in the hotel, automatically updating everyone concerned. Our front-line staff was more empowered to record, track and resolve guest issues."
Fridtjof Schenk
Fridtjof SchenkDirector of Operations, InterContinental Athenee Palace Bucharest
Kimpton Maa-Lai Bangkok

"Intuitive, innovative, and genuinely designed to simplify complex operations."

"The platform has significantly improved operational efficiency and streamlined workflows, enabling our teams to focus on what matters most. Processes are smoother, response times are faster, and overall service quality has noticeably improved. I highly recommend it."
Patrick Both
Patrick BothGeneral Manager, Kimpton Maa-Lai Bangkok, and Director of Operations, Luxury & Lifestyle Thailand
BPN Maestro today

Built in Sydney. Running in hotels around the world.

128Hotels online
18Countries served
3,376Hotel users
12Offices worldwide

Sydney · Singapore · Bangkok · Danang · Jakarta · Seoul · Cape Town · Miami

Brand approved

Already vetted by the brands you fly.

BPN is a worldwide approved supplier for Wyndham, with agreements in place across IHG properties in Asia. Your brand has already done the checking.

Wyndham Hotels & Resorts IHG Hotels & Resorts
What it costs

From $240 USD a month.
Pay for what you use.

Big hotel systems are built to do everything. Most hotels use a small part of it and pay for all of it. BPN Maestro gives your team the tools they actually use, at a price that doesn't break the bank.

  • No setup fee and no on-site visit.
  • Add Housekeeping Cleaning+, Engineering PMM or PostStay Email when you need them.
  • Special pricing for groups from 2 hotels.
  • 2-month free trial. Semi-annual or annual plans, no long contracts.
Trio$240All the basics
Ensemble$288Best for small and mid hotels
Orchestra$388The full suite

USD per hotel, per month, billed annually.

What hotels pay for in a big system
What we usedof the software
20%
What we paid forof the price
"We hardly used 20% of the software's capabilities while still paying 100% of the price. With BPN Maestro we went against this trend."

Bruno Fallegger, Co-founder and CEO, on the big systems he used in his own hotels.

Head office · Sydney, Australia
Who we are

Built by hoteliers. For the team on shift tonight.

BPN was founded by Bruno Fallegger, who has spent 30 years in hotels, and Patrick Maurer, who started on the front desk of a luxury hotel in Vienna.

We ran the big systems in our own hotels. They were too big and too complex. So we built the checklists, logbooks and tools hotel teams actually use. Simple to run. Fair to pay for.

B
Bruno FalleggerCo-founder and CEO, BPN Solutions. 30 years in hospitality.
FAQ

Questions hotels ask us

Will BPN work with our PMS?

BPN Maestro connects to Oracle Opera (on-premise and Cloud), Mews, Cloudbeds, HotelKey and more. Bring your PMS details to the demo and we'll confirm it on the call.

Do you need to come on site?

No. Everything is done remotely, by us or your local IT team. All we need is access to your PMS and the internet. No flights, no setup fee.

What does it cost?

Plans are Trio at $240, Ensemble at $288 and Orchestra at $388 USD per hotel, per month, billed annually. Housekeeping Cleaning+, Engineering PMM and PostStay Email are add-ons. Groups get special pricing from 2 hotels.

Is there a long contract?

No. We offer semi-annual and annual subscriptions, and every hotel can start with a 2-month free trial.

Will my team actually use it?

It's built for the people on the floor. The app runs on any phone and every message reaches your team in their own language, including English, German, Mandarin, Japanese, Thai and Korean.

Can we run it across a group of hotels?

Yes. BPN Maestro is built to scale, with multi-property user access, multi-property reporting and area email reports. Setting up a cluster of hotels is straightforward, with no extra cost to each property.

Who owns our data?

You do. All data is stored securely in the cloud, is yours alone, and can be deleted in one click if you ever want to.

Can it match our brand?

Yes. Every module is white label, with your brand colours on every screen and on everything guests see.

Who will I speak with on the demo?

Bruno, our co-founder, who has spent 30 years running hotels. It's a 30-minute look at how your back of house runs today and what BPN would change.

30 minutes with Bruno

See your back of house on one screen.

Answer four quick questions and we'll set up your demo. On the call we'll show you:

  • How complaints and requests reach the right team, live
  • How housekeeping and engineering run from a phone
  • How BPN connects to your PMS
  • What it would cost for your hotel or group
B
Bruno FalleggerCo-founder and CEO, BPN Solutions. 30 years in hotels.

From $240 USD a month. No setup fee. Prefer to try first? Start a 2-month free trial

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